Shipping policy

Shipping Policy

  1. Shipping Times

We prepare and ship our orders as quickly as possible. Below are the details of our shipping times:

  • Order Processing Time: Once the order is received, we process it within 1 business day. This time may vary depending on product availability, operational conditions, and peak demand periods (e.g., holidays).

  • Delivery Times: After processing, shipping occurs within [X business days] (depending on the destination and chosen courier). Delivery times vary based on the destination:

    • Italy: 1-3 business days
    • Europe: 1-5 business days
    • Other Countries: Currently, we do not ship outside of Europe

Delivery times are estimated and may vary due to courier delays or unforeseen events.

  1. Shipping Costs

Shipping costs are automatically calculated during the checkout process, based on the destination and weight of the package. The exact cost will be displayed during checkout before you confirm payment.

  • Free Shipping: We offer free shipping on orders over €30 in Italy.
  • Standard Shipping Rates: For orders under €30, shipping costs will be calculated based on the weight and destination of the package.
  • International Shipping: Shipping rates for international destinations are calculated based on the destination country and may vary. You will be provided with the exact cost at checkout.
  1. Couriers and Shipping Services

We work with top couriers to ensure fast and secure delivery. The couriers we use include:

  • FedEx
  • TNT

Once your order is shipped, you will receive a shipping notification email with the tracking number, allowing you to track your order until delivery.

  1. Delivery and Delays

  • Delivery to the Provided Address: Please ensure that the address you provide is correct and complete. We are not responsible for any delays or losses caused by incorrect or incomplete addresses.

  • Shipping Delays: While we strive to meet the indicated shipping times, we cannot guarantee delivery within the estimated time due to unforeseen circumstances such as adverse weather conditions, strikes, or other events beyond our control. In case of delay, we will notify you promptly.

  • Home Delivery: If you are not available at the time of delivery, the courier may leave a notice and attempt a second delivery. After the second attempt, the package may be held at a depot for pickup.

  1. Shipping and Delivery During Holidays

During holiday periods, such as Christmas or Easter, delivery times may be delayed due to an increase in orders and shipping requests. We recommend placing your orders well in advance if you want to receive them before the holidays.

  1. International Orders

  • International Destinations: We ship to many countries. The shipping costs and times for international destinations are determined based on the destination location and may vary.

  • Customs Duties and Taxes: International orders may be subject to customs duties and local taxes, which are the responsibility of the recipient. These costs are not included in the order price and must be paid directly to the courier or customs authorities upon delivery.

  1. Returns and Refunds

For more information about returns, please refer to our [Returns and Refunds] section.

Frequently Asked Questions about Shipping

  • Can I change the shipping address after placing the order?
    If you wish to change the shipping address, please contact us immediately. If the order has not yet been shipped, we will do our best to update the address.

  • What happens if my package is damaged upon delivery?
    If the package is damaged upon delivery, please report it immediately to the courier and contact our customer service to start the return or refund process.

  • How can I track my order?
    Once your order is shipped, you will receive an email with the tracking number. You can use it to track the status of your shipment on the courier's website.

Contact

For any questions or concerns regarding shipping, feel free to contact our Customer Service:

Important Note:

We recommend keeping an eye on your email inbox for updates on your order's shipment. If you need assistance, our team is always ready to help!